Hours of Operation:

Monday–Friday: 10:00 – 19:00

Book an Appointment

Whether you need help finding the perfect gift, celebrating an upcoming milestone or jewellery style advice, we’re happy to help with complimentary appointments.

Book an Appointment

Frequently Asked Questions

What are the delivery times and rates?

Delivery is complimentary for all orders. Please allow 3 working days, and allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items.

 

You may verify the status of your order and delivery by contacting our Client Care Centre on 0800 909 501. Our hours of business are Monday to Friday 10 am to 7 pm; closed weekends and Public Holidays in the UK.

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. Online Return Policy:

  • Returns may be made within 30 days from the date of delivery.​
  • We are please to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.​
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt. ​
  • Fragrance must be returned in its original packaging (incluiding seal sticker) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return. ​
     

​Kindly note that Tiffany & Co. does not accept exchanges or refunds on personalised items. Additionally, please note that “Online Only” items cannot be returned to stores.

 

If you have any questions please contact our Client Care Centre at 0800 909 501. An advisor will be on hand to assist you from 10 am to 7 pm Monday to Friday. Closed on weekends and public holidays in the UK.

How do I track my online order?

Once your order has been dispatched, you will receive an email with a tracking link.

 

Alternatively, you can call us on 0800 909 501, from Monday to Friday from 10 am to 7 pm, closed weekends and public holidays in the UK.

How do I care for my jewellery?

Since 1837, Tiffany & Co. has maintained the highest standards in design, materials and craftsmanship, creating jewellery that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewellery for years to come.

Over time, fine jewellery can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewellery can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewellery.

Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewellery back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewellery care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.

Tiffany & Co. Sterling Silver Jewellery

Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.

The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.

General Silver Care
Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.

Special Considerations
An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

Storing Silver
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.

Silver polishing services are available for sterling silver jewellery, flatware and hollowware items manufactured by Tiffany & Co. If you wish to have your silver polished, please contact your nearest Tiffany & Co. store or call Customer Service at 0800 909 501.

Gold And Platinum Jewellery

Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure.

Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate.

Jewellery storage is important as well. At the time of purchase, all Tiffany & Co. jewellery is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.

Gemstone Jewellery

Certain basic precautions should be taken with all of your jewellery. However, some gemstones, as outlined in this section, require special care.

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

Download Full Gemstone Care PDF 

Rubedo® Metal Jewellery

A unique Tiffany metal, Rubedo® metal captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.

Rubedo® Metal Care
Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo® metal, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.

Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.

Storing Rubedo® Metal
Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturizing crystals (e.g., silica gel) inside the bag.

How do I know the provenance of my individually registered Tiffany diamond?

For all newly purchased diamond rings as of 9 January 2019, the provenance of each individually registered Tiffany diamond will be available in store or through our Customer Service team—and soon on our Tiffany Diamond Certificates. Tiffany has long supported responsible sourcing. We are committed to ensuring that our diamonds do not originate in any countries with diamond-related human rights concerns, even if those countries adhere to the Kimberley Process. Effective in 2019, Tiffany will only source diamonds with known region or countries of origin. Tiffany has a zero-tolerance policy towards conflict diamonds.

What is the Tiffany Diamond Certificate?

The Tiffany Diamond Certificate certifies the authenticity, integrity and grades of your Tiffany diamond, and is backed by our Full Lifetime Warranty. Other diamond reports, including those from the Gemological Institute of America (GIA), do not carry such guarantees and even carry disclaimers that the contents of the reports, including diamond grades, may differ if the diamond is examined in the future. Tiffany not only maintains the highest grading standards but also holds itself accountable for the accuracy of its diamond grades.